Practice Support
Virtual Assistants
Remote coverage for scheduling, intake, and routine front-office coordination.
- Scheduling & reminders
- Intake before the visit
- Your hours, your scripts
Service overview
Front-office coverage, handled remotely
Virtual assistants take on the live, patient-facing coordination of the front office: scheduling, reminders, intake, and front-desk calls, following the practice's own hours and scripts.
Common challenge
Phones, scheduling, and intake pull front-desk staff away from the patients standing in front of them.
Solution pathAdministrative & clinical supportVirtual assistants do not diagnose, prescribe, or make clinical decisions. Written back-office tasks sit with Administrative Support.
Scheduling
Appointments, reminders, and schedule changes can be handled off site.
Patient intake
Intake details are collected before the visit.
Referrals & records
Referral appointments and record requests are coordinated with the office.
Front-desk calls
Calls follow the practice's own scripts and hours.
MRX handles
- Scheduling, reminders, and changes
- Pre-visit intake
- Referral and record-request coordination
The practice provides
- Hours, scripts, and scheduling rules
- System access the practice approves
- A contact for clinical questions
Our process
How coverage is set up
Coverage starts only after the scope is agreed.
- 01
Scope
Agree the tasks, hours, and scripts the assistant will follow.
- 02
Access
Set up only the system access the practice approves.
- 03
Coverage
Handle scheduling, reminders, intake, and calls during agreed hours.
- 04
Hand-off
Route anything outside the script back to the office.
Need help covering the front desk?
Tell MRX which tasks and hours need coverage. Submissions are sent only when email delivery is configured on the server. Nothing is stored on this website.